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The following material is designed to assist you in troubleshooting and resolving technical problems and performance issues you may experience. Please consult the Technical FAQ as a first step.
Known Issue 10.01.09 | AUDIO PROBLEMS
Dropped audio or video is most often the result of connection problems between RealPlayer and the streaming server.
The following settings adjustments to RealPlayer will optimize your connection
- Open Real Player
- Select the Tools -> Preferences menu.
- Under "Connection," select "Network Transports."
- Under "Network Transport," check the box next to "Manually configure connection settings."
- Click the "RTSP Settings," then click "Reset to Recommended." Then, uncheck all "Attempt to use..." boxes except "Attempt to use HTTP for all content."
- Click "OK."
- Restart RealPlayer.
Most users report that this clears up any issues with lost audio or video. If you are still experiencing lost audio or video after making these adjustments, please submit a support request to supportdesk@iit.edu and we can assist you further.
Known Issue 08.27.09 | MISSING SLIDES
IIT Online has identified a particular software configuration that can affect the performance of lecture videos that include synchronized slides.
Users with the recommended RealPlayer 11 install (or Real SP) who are viewing content through Firefox on PCs running Vista will not see any synchronized slides; video playback is unaffected.
While we are working on finding a solution, we recommend using IE as an alternate browser for Vista users. Vista users who are committed to using Firefox, can install a legacy version of RealPlayer (10.5), downloadable at Real Legacy Software Archive .
IIT Support Desk
If you are unable to resolve your issues using the information on this page, the IIT Support Desk will troubleshoot the technical problems you may experience.
Contact the IIT Support Desk by
- Email at supportdesk@iit.edu
- Phone at 7-DESK (312.567.3375) during hours of operation:
Regular Working Hours (during Fall/Spring academic sessions)
Monday thru Friday: 8:00am-10:00pm
Saturday and Sunday: 9:00am-5:00pm
Summer Working Hours (during the Summer academic sessions):
Monday thru Friday: 8:30am-5:00pm
For other help services, please refer to Services & Support
Self Help
If you have checked the Technical FAQ on this page, you may also try
Requirements
System and Software Requirements
RealPlayer
RealPlayer is required to access IIT Online Internet lectures. We recommend RealPlayer 11. If you do not have RealPlayer installed, you can download version 11 from the RealNetworks site.
To check the version of RealPlayer after it is installed, start it and go to Help -> About RealPlayer.
Attention
Windows Vista and Internet Explorer users review compatibility issues and recommended solutions for RealPlayer and Blackboard on Vista and/or IE 7.
Based on the minimum system requirements for RealPlayer, IIT Online recommends
- 700 MHz processor or equivalent
- 256 MB of RAM
- 60 MB available disk space
- 16-bit sound card and speakers
- Super VGA (800 x 600, 65k color) or higher-resolution video adapter and monitor
- Windows XP with Service Pack 2 or later, Vista
- Cable or DSL broadband Internet is strongly recommended for optimal video playback
Adobe Reader
The free Adobe Reader® is required to access IIT Online Internet materials. If you do not have Adobe Reader, download it from Adobe.com.
Test Clip
| To test your system clicking this link: |
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| We have designed this content neutral clip to establish that you can play your course content without any technical issues. You will see a video clip with a series of synchronized slides. |
Technical FAQ
The following links provide acccess to answers from the Support Desk knowledge base. Support Desk Knowledge Base. Please consult the
Knowledge Base for a more complete list of problems and solutions. Viewing lectures
Blackboard
Email
UID & Passwords
Hardware and Software
Lecture Videos
RealPlayer
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